Cloudflare says global outage resolved after implementing fix

Cloudflare, one of the world’s largest content delivery network (CDN) and domain name system (DNS) providers, said on Tuesday that it had implemented a fix and fully restored services following a global outage that disrupted access to websites and online platforms across multiple regions.

“A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal,” the company said in an update posted at 7:42pm. Cloudflare’s network handles roughly 20 per cent of global web traffic, making the disruption widely felt.

Shortly after, the firm noted that some users might still face difficulties logging into or using the Cloudflare dashboard, adding that work was underway to eliminate any remaining issues. A later update confirmed that services were “operating normally” and that no elevated latency or errors were being observed across the system.

“Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption,” the company said, advising users that it was now “safe to re-enable any Cloudflare services that were temporarily disabled.”

Cloudflare’s Chief Technology Officer Dane Knecht apologised on X, writing: “Earlier today, we failed our customers and the broader internet when a problem in Cloudflare’s network impacted large amounts of traffic that rely on us.” He said the disruption was triggered by “a latent bug in a service underpinning our bot mitigation capability” that began crashing after a routine configuration change.

The company had earlier reported a “spike in unusual traffic” directed at one of its services, contributing to widespread 500 errors that affected multiple customers as well as Cloudflare’s own dashboard and API.

The outage caused interruptions across several major platforms. Downdetector showed user reports from Pakistan indicating Cloudflare-related issues beginning around 4:10pm, along with disruptions on OpenAI, Amazon Web Services and Facebook. Social media platform X also faced outages for thousands of users worldwide, though it was unclear whether the issues were linked.

NetBlocks, a global internet monitoring organisation, confirmed that the disturbance stemmed from a technical issue within Cloudflare’s global infrastructure rather than country-level internet restrictions or filtering.

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The Pakistan Telecommunication Authority (PTA) said it was monitoring the situation and remained in contact with international service providers and local operators until full restoration.

Cloudflare has faced similar incidents before, including a major outage in June 2022 that temporarily took down several widely used websites. As a key DNS provider — effectively the internet’s address book — failures in its systems can ripple across the web, affecting everything from content loading to cybersecurity defences.

The company said it would issue a final report after completing its internal investigation into the disruption.